Cancellation policy

Purchase Options Cancellation Policy

Subscriptions: You may cancel a subscription to stop future recurring charges. Cancellation does not automatically refund charges already processed or cancel an order already placed. If you need help with an existing order, please contact us; our return and refund policy applies.

Personalized preorders: Please contact us as soon as possible if you need to cancel. Because these items are made to your specifications, whether an order can be canceled or refunded depends on whether production has begun. We’ll review the request under our return and refund policy and any applicable consumer rights. A preorder does not, by itself, enroll you in recurring subscription charges.